Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1-2 business days after the order is placed. If the store is on holiday or temporarily closed, this will be announced 15 days in advance. Please note that during peak seasons or sales events (such as Passover or Sukkot), additional employees will be assigned to ensure timely delivery. Orders received after 2 A.M. New York Time (which is 9 A.M. Israel Time, 7 A.M. British Time, and 3 A.M. Mexico Time) will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping	13-17 business days	Free of charge
Expedited Shipping	8-10 business days	Order amount exceeds $100

Delivery times are estimates and may vary due to factors such as weather, holidays, or carrier delays.

3. Shipping Costs

Shipping fees vary based on the shipping method and destination.

• Free shipping Internationally.
• Free Expedited shipping on orders over $100
  
• Additional fees such as customs duties or import taxes for international shipments are the responsibility of the customer.

4. Shipping Destinations and Restrictions

We currently ship internationally.
We do not ship to PO boxes or APO/FPO addresses. Certain products may have shipping restrictions depending on local laws or carrier policies.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website so you can monitor your package’s progress.

6. Lost, Damaged, or Delayed Packages

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date with your order number and photos if applicable. We will assist you in resolving the issue promptly.

7. Failed Delivery

If delivery fails due to incorrect or incomplete shipping information provided by you, the package might end up staying at local place. We will contact you for further solutions, which may incur additional charges.

8. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in our shipping fees and must be paid upon delivery.