Refund & Resolution Policy

Effective date: September 19, 2026

We want every customer to understand the available support before placing an order. This policy applies to orders placed on or after the Effective Date. Orders placed before this date remain subject to the policy displayed when the order was placed.

Policy Summary

• Contact us within 30 days after delivery for eligible order support.
• An approved non-quality request for an eligible, non-discount-code order receives an 85% refund of the Net Item Amount actually paid.
• The remaining 15% is retained toward original outbound international postage, order processing, and fulfillment costs.
• Orders placed using a discount code or promotional code are final sale for voluntary non-quality requests.
• We do not provide free return shipping for non-quality requests.
• A verified major manufacturing defect, materially incorrect item, or confirmed parcel loss may qualify for a replacement or full refund.
• Mandatory consumer rights always prevail over any conflicting part of this commercial policy.

30-Day Commercial Support Window

You may contact Bloom Family Fashion within 30 days after the carrier records delivery to request assistance with an eligible order. Submitting a request does not automatically guarantee a return, refund, exchange, replacement, or store credit. Each request is reviewed according to this policy and any mandatory consumer law that applies.

How to Submit a Request

Email bloomfamilyfashion@outlook.com and include:

• Your order number and the email address used for the order
• The item or items concerned
• The reason for the request
• Clear photographs or a short video when the request concerns damage, a suspected defect, a wrong item, or a delivery issue

Please retain the item, original tags, packaging, parcel label, and shipping label while the request is reviewed.

Cancellation Before Dispatch

If you request cancellation before dispatch, we will try to stop fulfillment. Cancellation is not guaranteed once processing has begun. If we confirm that an order was successfully cancelled before dispatch, the amount paid for the cancelled items will be refunded to the original payment method.

Non-Quality Requests

Non-quality reasons include selecting the wrong size, fit concerns, color or style preference, ordering by mistake, change of mind, duplicate ordering, and other reasons unrelated to a verified manufacturing defect or an item materially different from the order.

Non-quality requests are not eligible for a direct full refund under Bloom Family Fashion's voluntary commercial policy.

If Bloom approves an eligible non-quality request and the order was not placed using a discount code or promotional code, the refund will equal 85% of the Net Item Amount for the approved item or items.

The Net Item Amount means the product price actually paid after allocation of any discount, promotion, bundle adjustment, or other price reduction. Taxes, duties, and government charges will be adjusted only as required by applicable law and the payment provider.

15% Outbound Shipping and Fulfillment Deduction

The remaining 15% is retained toward the original outbound international postage, order processing, packaging, and fulfillment costs incurred when the order was dispatched. Standard delivery may be displayed as free at checkout, but Bloom Family Fashion still incurs these costs.

The 15% amount is deducted from the approved refund and is not a separate additional charge. It is not described as return postage or a restocking fee.

This deduction applies only to Bloom Family Fashion's voluntary commercial resolution for eligible non-quality requests. It does not apply when a verified major defect, materially incorrect item, confirmed parcel loss, or mandatory law requires a different remedy.

Separately purchased expedited or premium delivery charges are not refunded for a voluntary non-quality request unless applicable law requires otherwise.

Discount-Code and Promotional-Code Orders

Orders placed using a discount code, coupon code, or promotional code are considered Final Sale for voluntary non-quality reasons. These orders are not eligible for a voluntary non-quality return, exchange, or 85% commercial refund.

If a discount-code order contains a verified major manufacturing defect, a materially incorrect item, or another issue protected by mandatory consumer law, it will still be reviewed under the relevant quality-issue and mandatory-rights sections of this policy. Any approved refund is calculated from the amount actually paid, not the original undiscounted price.

Return Authorization and Return Shipping

Do not send an item to the sender address printed on the parcel or to any other address unless Bloom Family Fashion first provides written return authorization and instructions.

If an authorized physical return is required for a non-quality reason, the customer is responsible for arranging and paying for trackable return shipping. Bloom Family Fashion does not provide free or prepaid return shipping for non-quality requests. Unauthorized postage, customs charges, or cash-on-delivery returns will not be reimbursed or accepted unless applicable law requires otherwise.

If a return is authorized, the item must be unworn beyond a reasonable try-on, unwashed, unaltered, undamaged after delivery, and returned with its original tags and packaging. The customer should keep proof of shipment until the resolution is completed.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible, preferably within 7 days after delivery, if an item arrives damaged, has a suspected manufacturing defect, or is materially different from the item ordered. This 7-day request is intended to speed up the investigation and does not reduce any longer mandatory right provided by applicable law.

We may request photographs of the full item, close-up photographs of the issue, the size and care label, the parcel label, the packaging, and a short video. A reported issue is not considered verified until the available evidence has been reviewed.

If we verify a major manufacturing defect or a materially incorrect item, we may provide a replacement or a full refund of the amount actually paid for the affected item. The commercial 15% deduction does not apply to a verified major defect or materially incorrect item.

Where permitted by applicable law, a verified issue that is minor and does not materially prevent normal use may be resolved through a repair, replacement, proportionate partial refund, or another reasonable remedy. This does not reduce any remedy required by mandatory law.

Minor measurement tolerances, normal fabric or print-placement variation, differences caused by lighting or screen settings, fit resulting from the size selected, normal wear, and damage caused by use, washing, alteration, accident, or care contrary to the instructions are not normally considered manufacturing defects. This statement does not limit rights that cannot legally be excluded.

Delivery Issues

If tracking shows delivery but the parcel cannot be located, contact us within 7 days of the delivery scan. Please first check the delivery address, household members, neighbors, safe locations, building management, and the local carrier.

We may open a carrier investigation and request a written declaration. A parcel confirmed as lost in transit may qualify for a replacement or full refund.

Orders sent to an address entered incorrectly by the customer, refused deliveries, failed delivery attempts, and unclaimed parcels will be reviewed according to the actual circumstances, carrier records, costs incurred, and applicable law.

Other Items Not Eligible for Voluntary Non-Quality Resolution

Unless a verified defect or mandatory legal right applies, Bloom Family Fashion does not approve voluntary non-quality returns or refunds for:

• Items worn beyond a reasonable try-on, washed, altered, or damaged after delivery
• Items without their original tags where the absence of tags prevents resale or verification
• Personalized or custom-made products
• Sealed hygiene-sensitive products after the seal has been opened, where permitted by law
• Gift cards
• Items clearly marked Final Sale before purchase
• Orders placed using a discount code, coupon code, or promotional code, when the reason is non-quality related

Exchanges, Replacements, and Store Credit

Depending on the circumstances and availability, Bloom Family Fashion may offer an exchange, replacement, or store credit as an optional resolution. These options require the customer's agreement and are not guaranteed. Store credit will not replace a refund to the original payment method where applicable law requires such a refund.

Refund Confirmation, Method, and Timing

Before processing an approved refund, Bloom Family Fashion will confirm the approved amount and resolution instructions in writing. Please do not ship an item unless those written instructions specifically require a return.

Approved monetary refunds are issued to the original payment method unless the customer expressly agrees to another permitted method. Bloom Family Fashion normally submits an approved refund within 2 business days after final written confirmation. Banks and payment providers may require an additional 5 to 10 business days to post the credit.

One Resolution for the Same Item and Issue

A completed refund, replacement, exchange, or store-credit resolution is recorded against the relevant item and issue. Duplicate recovery is not available for the same loss. If new evidence shows a separate defect or a mandatory legal right applies, the matter will be reviewed separately.

Payment Disputes

If a chargeback, PayPal dispute, or other payment dispute is opened, Bloom Family Fashion may pause a direct refund while the payment provider reviews the same transaction. The same amount cannot be recovered twice. This clause does not prevent a customer from exercising a right provided by law.

False or Abusive Claims

Bloom Family Fashion may request reasonable evidence and may reject claims supported by altered evidence, false statements, duplicate submissions, or other fraud. We may restrict discretionary goodwill resolutions in cases of repeated abuse. This section will not be used to deny a verified defect or a mandatory consumer right.

Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer right that cannot legally be waived. If mandatory law grants a cancellation, withdrawal, return, repair, replacement, refund, warranty, or compensation right, that law prevails over any conflicting commercial term, including the 15% deduction and the discount-code Final Sale restriction.

• United Kingdom and European Union: Where applicable, an online consumer generally has a statutory 14-day cancellation or withdrawal period. Notice, return timing, refund of standard delivery, responsibility for return postage, product handling, exceptions, and defective goods will be handled under the applicable law. The commercial 15% deduction and discount-code Final Sale restriction will not be applied where the law requires a different result.
• Israel: Where Israeli cancellation rights apply, any cancellation fee will not exceed the amount permitted by applicable law. A defect, non-conformity, incorrect item, or supplier breach will be handled without the commercial 15% deduction where the law requires a full remedy.
• Mexico: Where Article 56 of Mexico's Federal Consumer Protection Law or another applicable provision grants a statutory revocation, return, refund, warranty, or compensation right, the request will be handled under that law. The statutory period, repayment of the price, and responsibility for freight or insurance will be applied as legally required. The commercial 15% deduction and discount-code Final Sale restriction will not override those rights.
• United States: Any non-waivable federal, state, or local consumer right remains unaffected. Where no mandatory right applies, voluntary non-quality requests are governed by this commercial policy.
• Other jurisdictions: Any applicable non-waivable local consumer protection law will prevail over a conflicting part of this policy.

Contact Us

Bloom Family Fashion
Email: bloomfamilyfashion@outlook.com
Response target: 1 to 2 business days
Business address: Fanta Garment Corporation, Lianxiang Road, Huian Zone, Quanzhou City, Fujian Province, China
Customer service telephone: +86 152 6087 2825