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Returns & Refunds
Shop with Confidence
We want every family to feel confident when shopping with Bloom Family Fashion. If something isn't quite right, we're here to help with a fair and straightforward return process.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, items must be:
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Unworn, unwashed, and unused
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In their original condition with tags attached
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Accompanied by your order number or proof of purchase
How to Start a Return
To request a return, simply email us at bloomfamilyfashion@outlook.com with your order number and the reason for your return.
Once approved, we'll provide the return instructions and return address.
Please do not send items back without contacting us first.
Size & Exchanges
To help you choose the right fit, we recommend checking our Size Guide before ordering.
If you need a different size or color, please contact us first. We'll recommend the quickest solution for your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
If the issue is confirmed to be our responsibility, we'll provide an appropriate replacement or refund at no additional cost.
Return Shipping
If the return is due to our error (such as a defective or incorrect item), we will cover the return shipping cost.
For returns due to personal preference, change of mind, or ordering the wrong size, return shipping costs are the customer's responsibility.
Items That Can't Be Returned
We cannot accept returns for:
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Worn or washed items
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Items without original tags
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Personalized products
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Final Sale or Clearance items
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Gift Cards
Refunds
Once we receive and inspect your return, we'll notify you by email.
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
EU Customers
Customers in the European Union have the right to cancel or return eligible orders within 14 days, in accordance with applicable consumer protection laws.
Need Help?
If you have any questions about returns, exchanges, or your order, we're always happy to help.
Email: bloomfamilyfashion@outlook.com
We aim to respond within 1–2 business days.